Exchange and Return

 

EXCHANGE

 

The shoe size you chose is not a perfect fit? If you want to, we will exchange your shoes for a new pair in a different size. You have 30 days from receiving the package with your order to make the decision and send the footwear back in order for it to be exchanged. Exchanges can be done only for a different size of the same style. You can also return the received shoes and order similar ones in a different size.
You can return shoes received and order similar ones in a different size. In such a case, follow the procedure for returning products.

1. Let us know about your wish to exchange your shoes by sending an e-mail. Specify the order number and the model that you want to exchange, as well as the size you want to exchange your pair for.

2. We will reply by confirming whether the exchange is possible. If not, we will ask you to send the shoes back as a return.

We will put aside an appropriate pair of shoes for you if we have it in our storage or we will make new ones in order to make the exchange smoothly and in the shortest time possible.

3. After receiving our confirmation, send the pair to be exchanged. Leave the receipt received in the box and we will be able to identify the package on this basis.

The fabrication of a new pair of shoes as part of an exchange can take up to 8 business days from the day we receive the package.

We will send the new pair of shoes to the delivery address indicated in the order. If you want to change the delivery address, inform us about that in an e-mail. We will reply by sending a confirmation for making the change to the delivery address.

Pay special attention to the soles when trying on the shoes in order to avoid abrasions and stains. It is best to try on the shoes on a soft and clean surface.

Returns do not apply to custom-made shoes modified in terms of their size or width, as well as to modifications made to a standard pair of shoes available.

Only new shoes in perfect condition with their original box and its full contents can be returned. The packaging, spare heel taps and other elements securing shoes during transportation constitute an integral part of the product.

We reserve the right to refuse to accept shoes for exchange after the deadline indicated or if the shoes bear traces of use.

 

RETURN

 

Within 15 days from receiving a package with the ordered shoes, you (as a consumer) have the right to return it without justification as part of withdrawal from the agreement.

1. Inform us in writing about your willingness to make a return within 15 days from receiving the package. The most convenient way to do that is to send us an e-mail.

Please state clearly that you are withdrawing from the agreement concluded and returning the shoes. Specify which products you are returning by indicating their model and size, order number and the first and last name of the person who placed the order. In the box with the order, you will find a receipt. Leave it in the package and you will not need to make an additional written statement concerning the return.

You can use the statement below. You only have to copy the text, complete it, where needed, and send to our e-mail address. However, the following form of the statement is not obligatory.

Statement on withdrawal from the agreement.

I declare that I am returning the shoes purchased by me.

Order number:
First and last name:
The model and size of the footwear to be returned:

2. We will reply by confirming that we have received the statement.

3. Then, within 15 days from sending us the information/statement on the return, send the products back to the address below.

MARETTI
Zebrzydowice 143
34-130 Kalwaria Zebrzydowska
POLAND
phone: +48 608 207 201

4. After receiving the package with the returned shoes, we will make a refund in the same way, as the payment was made: by refund to the payment card or to the PayPal account.


In case of a return of the whole order, we will reimburse all payments made, including the postage fee. You will only incur the direct costs of returning the products.

Returns do not apply to custom-made shoes modified in terms of their size or width, as well as to modifications made to a standard pair of shoes available.

Only new shoes in perfect condition with their original box and its full contents can be returned. The packaging, spare heeltaps and other elements securing shoes during transportation constitute an integral part of the product.

Pay special attention to the soles when trying on the shoes in order to avoid abrasions and stains. It is best to try on the shoes on a soft and clean surface.

Pack the shoes in such a way that the heels are on the opposite sides of the box. Otherwise, the sharp edges of the heeltaps can damage the leather surface of the footwear during transportation.

You are responsible for any potential decrease of the product/shoes’ value resulting from their use beyond that which is necessary to determine their nature, properties and functioning.

Keep the postal receipt for the event of the package getting lost during transportation.

 

up
Shop is in view mode
View full version of the site
Sklep internetowy Shoper.pl