Each pair of shoes is covered by a 24-month warranty. We pay special attention to manufacturing shoes with due care and, on average, complaints concern 3 of 500 pairs of shoes made in our workshop.
If the quality of the shoes received do not fulfil your expectations or raise your doubts, inform us about that by sending an e-mail. Specify the order number, the first and last name of the person ordering and the shoe model that is the subject of the complaint. Describe in detail the fault discovered.
We will reply by confirming that we have received the complaint and ask you to send the shoes to our address.
Put a note with information containing the order number or the receipt received together with the order in the box. Then, send the faulty shoes to the address provided below.
34-130 Kalwaria Zebrzydowska
phone: +48 608 207 201
After we receive the package with the faulty shoes, we will send you an e-mail informing you about the way in which the complaint will be resolved. We will make an appropriate repair, exchange the shoes for a new pair or propose another solution as fast as possible.
Complaints can be made due to latent faults resulting from technological, design or material reasons. However, complaints concerning damages resulting from the natural wear of shoes or improper use, mechanical damages, cuts, ruptures, abrasions of the leather’s outer surface, dirt, damages resulting from improper maintenance, damages resulting for inappropriate fit between the shoe and the foot shape and damages resulting from wear of the outer part of heels are excluded.